fbpx

Support & Resources

If you need to get a hold of a support specialist, call 1-866-623-7483 or Contact Us.

For help if you are a Driver

For help if you are a Carrier

Frequently Asked Questions

General

What is the ELD mandate?
An Electronic Logging Device (ELD) electronically records a driver’s Record of Duty Status (RODS), replacing paper logbooks. The ELD Mandate covered in the FMCSA’s rule 395.15 requires that the ELD automatically records a driver’s duty status and any changes in status, as well as the amount of time they operate the vehicle. Also, if requested by law enforcement, drivers must also be able to immediately present the required logs for the previous seven days, plus the current day.
Who is exempt from the ELD mandate?
https://www.fmcsa.dot.gov/faq/who-must-comply-electronic-logging-device-eld-ruleThe ELD rule applies to most motor carriers and drivers who are currently required to maintain records of duty status (RODS) per Part 395, 49 CFR 395.8(a). The rule applies to commercial buses as well as trucks, and to Canada- and Mexico-domiciled drivers. The ELD rule allows limited exceptions to the ELD mandate, including:

  • Drivers who operate under the short-haul exceptions may continue using timecards; they are not required to keep RODS and will not be required to use ELDs.
  • Drivers who use paper RODS for not more than 8 days out of every 30-day period.
  • Drivers who conduct drive-away-tow-away operations, in which the vehicle being driven is the commodity being delivered.
  • Drivers of vehicles manufactured before 2000.
What is DriveELD?
DriveELD was created to provide easy-to-use, low cost solutions for compliance with electronic logging regulations.

  • The DriveELD mobile app: A free app on Android and Apple mobile devices that connects to the DriveELD hardware to automatically record duty status.
  • The DriveELD web app: A web app that allows carriers to connect to their drivers (fleet.drive-eld.com/).
How much does DriveELD cost?
There are three tiers. DriveELD is $180, per truck, a year and has everything you need to be ELD compliant. Navigator is $240, per truck, a year and has everything DriveELD does as well as turn-by-turn navigation and messaging. Additional trucks require additional subscriptions. Drivers are free and can download the DriveELD mobile app at the Google Play Store or the Apple App StoreContact us to hear more about the Fleet tier in which we custom build your app!
Is DriveELD certified with the FMCSA?
Yes, DriveELD is certified with the FMCSA! Here you can view us on the list of certified ELDs: csa.fmcsa.dot.gov/ELD/List
What if I use the truck professionally and personally?
The DriveELD mobile app has a duty status called Personal Conveyance that drivers can use in order to utilize the truck for personal use. This duty status is turned off by default, and must be turned on for each driver individually on the DriveELD fleet dashboard.
As a driver can I connect to multiple carriers with the same DriveELD mobile account?
No, every DriveELD mobile account can only be connected to one carrier.
Can the DriveELD device change trucks?
The DriveELD device can be rotated to different trucks as long as the trucks are part of the same carrier. You are not able to take a device from one carrier to another one.
What diagnostic port does the DriveELD hardware connect to?
The DriveELD Package comes with a cable for the J1939/9-pin diagnostic port. On the DriveELD website you can purchase direct cables and adapters for the J1708/6-pin and OBDII diagnostic ports. www.drive-eld.com/shop/ If you have questions about your vehicle connection please call us at 1-866-623-7483 so we can help you.

DriveELD Mobile App (For Drivers)

Device & Data

What devices can I use for the DriveELD mobile app?
You can use an Android mobile device running OS 5.0 or later OR an Apple mobile device running iOS 9.0 or later. A computer such as a laptop cannot be used to run the DriveELD mobile app. Your mobile device must have a connection to the internet (cellular data or mobile hotspot) and bluetooth 4.0 or later.
What cellular network should I use?
You can use any cellular network!
What kind of data plan would I need?
To be safe we would advocate an unlimited data plan, but it depends on what else you are using your phone or tablet for! Our app sends the equivalent of a text message when sending data to the server and is on par with normal apps you would use on your phone.
Will the app drain my mobile device’s battery?
Yes it will when you are driving so we recommend using a phone or tablet charger in your truck. It will drain the equivalent of using a turn by turn map app.

Downloading & Updating

How do I download the DriveELD mobile app?
For Android users: Select the Play Store app on your mobile device. Select the top bar that says Google Play and search for “DriveELD”. Select the DriveELD app from the search results. Select the Install button. Here is the direct link to the DriveELD mobile app in the Google Play Store. For iOS (Apple) users: Select the App Store app on your mobile device. Select the Search icon at the bottom of the App Store. Search for “Drive-ELD” in the search bar at the top. Select Get and then Install next to the DriveELD icon on the search results. Here is a direct link to the DriveELD mobile app in the Apple App Store.
How do I update the DriveELD mobile app?
For Android users: Select the Play Store app on your mobile device. Select the menu button in the upper left. In the menu select “My apps & games” at the top. The first tab under My apps & games is Updates. If your DriveELD app needs updating it will appear in the Updates pending list. To update it select the Update button on the right of the DriveELD icon. For iOS (Apple) users: Select the App Store app on your mobile device. Select the Updates icon at the bottom of the App Store. At the top of the Updates page will be a list of Pending Updates, if the DriveELD app is in the list select the Update button on its right. Watch these videos for more information.

Driver Account

Why is my email address not working to sign up for an account?
If you are trying to sign up on the DriveELD mobile app and you receive the alert “A user with that email already exists.” it means that there is another Driver account or a Carrier account on the Fleet Dashboard using that email address. The FMCSA requires that Driver accounts and Carrier accounts use different email addresses.
I don’t have a second email address, what should I do?
You can create one for free on Gmail but we suggest you remember your password and the secondary email you are using.
I accidentally created a Carrier account with the email address I need to use for my Driver account, what should I do?
We really suggest creating a secondary email for your driver account, but if you really need us to change it then call us at 1-866-623-7483 and we can change that for you.
Can I be signed in to the DriveELD mobile app with the same account on multiple mobile devices?
You can only be signed into your account on one device at a time. If you forget to sign out on a device you will be asked upon sign in if you would like to proceed with login. If you choose to proceed, then the application will log you out of the previous device.
I can’t remember which email address I used to create my Driver account on the DriveELD mobile app, what should I do?
If you are an owner operator and remember your carrier account login information you can look up your information on the drivers list of your fleet dashboard If you are part of a larger fleet, contact your fleet manager and they can find that information for you on our fleet dashboard. If all this fails, call us at 1-866-623-7483 and we’d be happy to help!
I can’t remember my password for my Driver account on the DriveELD mobile app, what should I do?
When you open the DriveELD mobile app and select the Log In Button there is a link below the text fields called “Forgot your password?”, select that link. You will then be asked to enter your email address and select submit. An email to reset your password will be sent to that email address if there is a Driver account with that email address.
Do I need a carrier to use the DriveELD mobile app?
Yes, you do need a carrier. You can create a Driver account on the DriveELD mobile app without a carrier, but you must connect with a carrier before being able to use the DriveELD mobile app.
How do I edit my Driver and Carrier settings that I made when creating my Driver Account?
Go to the menu of the DriveELD mobile app and select the last section, Driver Profile & Settings. On the Driver Profile & Settings page there are sections for Driver, Carrier, and Hours of Service Rules settings, select whichever you need to edit. Once you have made edits be sure to select the Update button in the upper right to implement your edits.
How do I change the password for my Driver account?
Go to the menu of the DriveELD mobile app and select the last section, Driver Profile & Settings. On the Driver Profile & Settings page select the Change Password button. You will then be asked to confirm your current password and add your new password.
How do I log out of the DriveELD mobile app?
Go to the menu of the DriveELD mobile app and select the last section, Driver Profile & Settings. At the bottom of the Driver Profile & Settings page there is a button to log out. There will be a popup to confirm your action when you select the Log Out button.

Hardware

What do the lights on my DriveELD device (hardware) mean?
Red LED Off: GPS power management is engaged. GPS is turned off, GPS backup clock in ON. Blinking: GPS is in acquisition mode. On: GPS signal is lost. Green LED Off: Device is not plugged in. Short Blink: Device is powered, but a vehicle is not detected. Fast Blink: Vehicle activity detected, device is registering. On: Device is registered on the vehicle. Note that you may need to look closely to see the actual LED through the window. For power management reasons, sometimes the LEDs will not stay on. Watch this video for more information.
How do I connect my phone or tablet to the DriveELD hardware?
After logging into the application, connect to your DriveELD hardware by selecting the Device Status button on the Today’s Trip screen. On the Connect Your ELD screen, touch the device serial number to connect to it. To connect, you will need bluetooth enabled on your smartphone and location services enabled on Android devices. If either is disabled, the app should let you know it encountered an error. Watch this video for more information.
How do I enable Bluetooth on my mobile device?
For Android users: Go to your Settings app. In the Wireless and Networks section select Bluetooth. At the top of the page will be a toggle to turn Bluetooth on. If your Bluetooth is off, select that toggle and it will turn on. For iOS (Apple) users: Go to your Settings app. In the top section select Bluetooth. At the top of the page, there will be a toggle to turn Bluetooth on. If your Bluetooth is off, select that toggle and it will turn on. Do not select your DriveELD device in the Bluetooth settings of your mobile device, the DriveELD device must be selected in the DriveELD mobile app to work.
How do I update the firmware of my DriveELD device (hardware)?
You can update the firmware on your DriveELD device by selecting the Device Status button on the Today’s Trip screen. After you have selected the device status, you will be alerted that the device needs a firmware update. In order to do so, turn off your truck then select the Update your device button in the app.

Hours of Service (HOS) & Driver Logs

How do I change my current duty status?
Your current duty status is visible at the bottom of the Today’s Trip page, which can be accessed through the menu. You can manually change your duty status by tapping your current duty status. You will be taken to the Change Duty Status page, where you will be able to select from On Duty Not Driving, Off Duty, Sleeper Berth, and-if enabled-Personal Conveyance and Yard Move. Driving time is recorded automatically. If you are logged in, connected to the truck, and the vehicle goes 5 mph or faster the app will automatically place you in On Duty Driving. The only way to prevent yourself from going On Duty Driving is to be in Yard Move, Personal Conveyance, disconnected from the hardware, or logged out of the app. Driving time, including special driving time like Yard Moves and Personal Conveyance, cannot be changed. Watch this video for more information.
Why can’t I find Personal Conveyance or Yard Move as duty status options?
Both Personal Conveyance and Yard Move must be activated per driver on the fleet website through the carrier account.
How do I edit my current driver log?
Your daily log for the current day is accessed by the Daily Log icon in the upper right of the Today’s Trip page. To make edits to any event in the daily log select that event in the list and you will be taken to the Change Past Duty Event page. After you make your edits be sure to select the Update button in the upper right to save them. To add a new event to your daily log, select the plus icon at the bottom right of the Daily Log page. Watch this video for more information.
How do I add a co-driver?
To add a co-driver, select the Change button under Trip Configuration on the Today’s Trip page. On the Trip Configuration page there is a toggle to add a co-driver to that trip. Select the toggle and fill in the co-driver’s name and email address and they will be added to your trip. Watch this video for more information.
How do I sign a log?
You can access your past logs on the Log History page. If a log has not been signed, it will have an Unsigned badge on the right. Select the log to be taken to its page. At the top of the Past Log page, you will have alerts for all pending issues. Select the Sign Log button on the alert. If you agree to the statement on the Sign Log page select the Add a Signature button. Use your finger to create a signature then select the Confirm button at the upper right. Now that you have a signature added, you can select the Agree button to sign that log. Once a log has been signed, it cannot be edited. Watch this video for more information.
How do I edit a past driver log?
You can access your past logs on the Log History page. Select the log you would like to edit in the list. To make edits to any event in the past log, select that event in the list and you will be taken to the Change Past Duty Event page. After you make your edits, be sure to select the Update button at the upper right to save any changes you made. To add a new event to your past log, select the plus icon at the bottom right of the Past Log page. Once a log has been signed, it cannot be edited.
How do I add an event to my past driver log?
You can insert an event into a past log by selecting the day and tapping the plus icon at the bottom right of the Past Log page. After selecting the plus icon, you will be brought to the Insert New Duty Event screen. Here you will input the time, select your duty status, enter location, then type in a note. Once you have entered all of the information, you can select the Update button at the upper right corner of the app.
Can I view my driver logs on a computer?
You cannot use a Driver account on the computer. Driver accounts are for use in the DriveELD mobile app only. A driver’s logs can be viewed from the Carrier account they are linked to from the DriveELD fleet dashboard.
How do I email my driver logs?
To email your logs, go to DOT Inspection in the main menu of the DriveELD mobile app. Once you are on the DOT Inspection Setup page, select View Logs on Phone and confirm. Select the correct number of days then select the Begin Inspection button at the bottom. To email these logs, select the Share button at the upper right. This will use the share features you have on your phone which varies for each person. Watch this video for more information.
How do I print my driver logs?
To print your logs, go to DOT Inspection in the main menu of the DriveELD mobile app. Once you are on the DOT Inspection Setup page, select View Logs on Phone and confirm. Select the correct number of days then select the Begin Inspection button at the bottom. To print these logs, select the Share button at the upper right. This will use the share features you have on your phone which varies for each person. Watch this video for more information.

Inspections

What do I need for an inspection?
If you are stopped for an inspection, your DriveELD inspection card is helpful to show an officer how to obtain your logs. You transfer your logs by opening the menu and selecting DOT Inspection. Officers should be using the FMCSA transfer mechanisms, which you can access by selecting Transfer to FMCSA. Tap confirm. The officer should tell you to either use Web Services or Email FMCSA. The default is web services. Make sure you ask the officer if there is any comment you need to write into the logs. Tap send. Alternatively, you may view your logs on the phone and show them to the officer. Select View Logs on Phone and tap confirm. Select the appropriate number of days and tap Begin Inspection. After your report is generated, you will be taken to your logs. You can use the share button at the upper right corner to email or print your logs, depending on your phone’s share settings.

DriveELD Web App (For Carriers)

General

How do I get to my Fleet Dashboard?
Got to fleet.drive-eld.com and login.

Account

How do I make a Carrier account on the DriveELD Fleet Dashboard?
Go to fleet.drive-eld.com/register and follow the registration windows. Watch this video for more information.
Why is my email address not working when I try to create a Carrier account?
The most likely cause is that you already have an account set up on the mobile driver app. According to the FMCSA regulations, you need to have a two separate email addresses. One email address is for the mobile driver account and one email address is for the carrier account. Another likely cause is that you already had an account set up or tried to set an account up before for your carrier. If that’s the case, try logging into the fleet dashboard or using the forget password function on the fleet dashboard. If neither of these options work for you, call us at 1-866-623-7483. It would be our pleasure to help resolve any issues you have.
How do I edit the company information I added to my account when I created it?
You can edit all of your company information on the Company Settings page of the Fleet Dashboard. There are two tabs at the top of the Company Settings page: Profile and Address. Your Timezone and 24-HR Starting Time cannot be edited. Make sure to select the Update Settings button at the bottom of the page after any edits so that the edits are saved. Watch this video for more information.
How do I add or change my company image to my Carrier account?
You can add or change your company image on the Company Settings page of the Fleet Dashboard. Make sure that you are in the Profile tab and select the Change button next to the company image. Watch this video for more information.
How do I change the email address for my Carrier account?
You can change your email address for your Carrier account under Account Settings. Located in the upper right corner of the Fleet website, is your Account Image. Select that image and go to Account Settings. Make sure to select the Update Profile button at the bottom of the page after any edits so that the edits are saved.
How do I edit my name for my Carrier account?
You can change your account name for your Carrier account under Account Settings. Located in the upper right corner of the Fleet website, is your Account Image. Select that image and go to Account Settings. Make sure to select the Update Profile button at the bottom of the page after any edits so that the edits are saved.
How do I logout of my Carrier account?
You can logout of your Carrier account by selecting your profile image in the upper right corner then selecting Log Out at the bottom of the menu. You will be asked to confirm this action before it goes through.

Drivers

How do I add a driver?
On the Drivers page of the DriveELD Fleet website, there is an Add Driver button at the upper left. Once you select that button, you will be asked for the driver’s email address. At this point you can also enable yard moves, enable personal conveyance, or exempt the driver from HOS rules. These settings can be changed later. Once you are done, select the Add the Driver button. If the driver uses that email address to create a Driver account on the DriveELD mobile app, they will be able to automatically add you as a carrier. Watch this video for more information.
Why did my driver not get an email when I added them on the Drivers page?
At this point, drivers do not receive an email telling them that they have been added to a Carrier account. However, if a driver uses that email address to create a Driver account on the DriveELD mobile app, they will be able to automatically add you as a carrier. Watch this video for more information.
Where can I see all of the drivers I have added?
You can see all of the outstanding invites you have sent to drivers on the Invited tab of the Drivers page of the Fleet Dashboard. If a driver creates a Driver account and accepts your invite on the DriveELD mobile app, they will now be on the Active tab.
My driver said they sent me a request, how do I accept it?
You can see all of the requests that have been sent to you on the Requested tab of the Drivers page of the Fleet Dashboard. Select a request in the list and you will be able to see more information and decide whether to confirm or decline the request. Watch this video for more information.
How do I turn on Personal Conveyance and On Duty Yard Moves for my drivers?
On the Drivers page of the DriveELD Fleet Dashboard, you can select an active driver by clicking on their name. Once you have clicked on a driver, you will see their driver information as well as their logs. At the upper left, by their driver name, click on the yellow edit button. You can then enable Personal Conveyance and On Duty Yard Moves by clicking on their sliders. The sliders will display yellow with a black check mark when the special duty statuses have been turned on. When you have completed editing the driver’s information, click on the yellow button that says Edit Driver Information to save your changes.
What is the Inactive tab on the Drivers page?
If you remove a driver from your Carrier account, they will then appear in the Inactive tab instead of the Active tab.

Logs

How do I view my drivers logs?
You can view all of your driver’s logs on the Logs page of the Fleet Dashboard. The logs are automatically sorted by date. You can sort by another criterion by selecting any of the column headers. Logs can also be filtered by driver name or a date range. To see more information or edit a specific log, select that log.
How do I search for a specific driver’s logs?
On the Logs page of the Fleet Dashboard, there is a search bar at the upper right. Use that search bar to filter the logs below for driver names.
How do I search for a log from a specific date range?
On the Logs page of the Fleet Dashboard, there is a Date Range button at the upper left. To enter a range, select that button then you can enter a start and end date for your range. Then click the Sort button. Watch this video for more information.
How do I see logs with an unidentified driver?
On the Logs page of the Fleet Dashboard, you can filter the logs to only see logs with unidentified drivers by selecting the Unidentified Logs toggle at the top of the page.
How do I tell if my driver has signed a log?
On the Logs page of the Fleet Dashboard, you can see whether or not a log has been signed in the Form Issue column on the right. If a log has been signed, it will have a green Signed badge there. If a log has not been signed, it will have a red Incomplete badge there.
How do I see more information about a log?
On the Logs page of the Fleet Dashboard, click anywhere on the log to see more information about it. Watch this video for more information.
How do I insert a new duty status event into my drivers logs?
This feature will be available when viewing a specific log from the Logs page. Stay tuned.

Devices

How do I see my devices on my Carrier account?
All of your devices can be viewed on the Devices page of the Fleet website. Select Devices on the left side menu.
I have purchased a device, why is my Devices page blank?
Devices are added automatically to your device page when a driver connected to your Carrier account connects to a device. If you do not see the device from a connected driver, confirm that the driver has connected to their device on the DriveELD mobile app. If your driver is having difficulty, please refer them to this video.
How do I add a device to my Devices page?
Devices are added automatically to your device page when a driver connected to your Carrier account connects to a device. If you do not see the device from a connected driver, confirm that the driver has connected to their device on the DriveELD mobile app. If your driver is having difficulty, please refer them to this video.
I have multiple drivers using the same truck, whose name will show up with a device?
The name of the last driver to have data uploaded from the device is who you will see on the Devices page.

Users

Where are my users on my Carrier account?
Users can be viewed on the Users page of the Fleet website. Select Users on the left side menu.
What is a user?
Users are other individuals that you have given access to your Carrier account.
How do I add a new user?
To add a new user, click the Add User button at the top. In the new popup, fill in the user’s name and email address. The user’s email address cannot be the same email address that was used to create a Carrier Account. The Permissions Level is how much access that user has to your Carrier Account. Admins can do everything on the Carrier Account. Managers cannot edit Company Settings or add new users. Once you are finished filling in the user’s information, click on the Add This User button to complete this step. That user will then be emailed an invitation to your Carrier Account. The invitation will have a link they can click to create their account.
I just added a new user, how do they confirm their account?
When you add a new user, that user will be emailed an invitation to your Carrier Account. The invitation will have a link they can click to create their account.
My user never received their invitation email, what do I do?
Make sure they check their spam folder. If they still do not see the invitation email, please call us at 1-866-623-7483.
How do I change a user’s permission level?
Select the user on the list. On that user’s page, select the Edit button. Here you are able to change the Permission Level for that user. Make sure to select the Edit User Info button when you are done so that your changes are saved.
How do I change a user’s email address?
Because the user’s email address is how they login to their account, the user’s email address cannot be changed by someone else. The user can edit their own email address when they are logged into their account.
How do I deactivate a user?
Select the user on the list. On that user’s page, select the Edit button. Select the bottom De-Activate User button. This will remove that user’s ability to access your Carrier account. You will have to confirm this action. Once a user is deactivated, they can be reactivated again in the same manner.
How do I reactivate a user?
Select the user on the list. On that user’s page, select the Edit button. Select the bottom Re-Activate User button. This will give that user the ability to access your Carrier account. You will have to confirm this action.

Vehicle Tracking

How do I track the location of my vehicle(s)?
You can check the location of your vehicles either from the Dashboard or Vehicles tab. On the Dashboard, you can search for vehicles by either driver name or CMV power unit number.
Why would a vehicle’s location be wrong?
The location of a vehicle only updates when the driver is connected to the vehicle with access to the internet. On the Dashboard, each vehicle has a “clock” icon that indicates the last time the location information updated. On the vehicle’s page, the location header above the map indicates the last time the location was updated.
How does Personal Conveyance affect the vehicle tracker?
When a driver is using Personal Conveyance (PC) mode the precision of the vehicle’s location is reduced to follow the FMCSA’s ELD requirements. The vehicle is located within approximately 6 miles of the pin. If you click on the driver’s initials, a circle will appear on the map to help you visualize the vehicle’s approximate range.

IFTA

What is a Trip Report?
A Trip Report gives you mileage based on odometer readings at points where a vehicle cross the boundaries of a state, province, or territory. The Trip Reports are provided to assist motor carriers in IFTA reporting, but do not replace the need for carriers to track mileage and fuel purchases independently.
Will your system let us track fuel purchases?
Currently the DriveELD application does not track fuel purchases. Motor carriers will need to do this independently.
Will your system file my IFTA reports?
No, DriveELD provides the reports to assist motor carriers in tracking mileage across jurisdictions. Motor carriers are responsible for filing their IFTA reports, tracking their mileage, and making payments.

Downloads

DriveELD User Manual

Navigator User Manual

Manual de Usuario en Español

DOT Reference Card

Mobile App Videos (Driver)

Carrier/Fleet Website Videos

201 East Washington Street Suite 1302, Iowa City, IA, 52240

  Drive Inc. 2018 All rights reserved