Support & Resources

Read through our frequently asked questions, download the DriveELD User Manual, the DOT Reference Card, or watch help videos for both the Driver and Fleet Manager. If you need to get a hold of a support specialist, call 1-866-623-7483 or Contact Us.

For help if you are a Driver

For help if you are a Carrier

Frequently Asked Questions

General

What is the ELD mandate?
Who is exempt from the ELD mandate?
What is DriveELD?
How much does DriveELD cost?
Is DriveELD certified with the FMCSA?
What if I use the truck professionally and personally?
As a driver can I connect to multiple carriers with the same DriveELD mobile account?
Can the DriveELD device change trucks?
What diagnostic port does the DriveELD hardware connect to?

DriveELD Mobile App (For Drivers)

Device & Data

What devices can I use for the DriveELD mobile app?
What cellular network should I use?
What kind of data plan would I need?
Will the app drain my mobile device’s battery?

Downloading & Updating

How do I download the DriveELD mobile app?
How do I update the DriveELD mobile app?

Driver Account

Why is my email address not working to sign up for an account?
I don’t have a second email address, what should I do?
I accidentally created a Carrier account with the email address I need to use for my Driver account, what should I do?
Can I be signed in to the DriveELD mobile app with the same account on multiple mobile devices?
I can’t remember which email address I used to create my Driver account on the DriveELD mobile app, what should I do?
I can’t remember my password for my Driver account on the DriveELD mobile app, what should I do?
Do I need a carrier to use the DriveELD mobile app?
How do I edit my Driver and Carrier settings that I made when creating my Driver Account?
How do I change the password for my Driver account?
How do I log out of the DriveELD mobile app?

Hardware

Can I purchase the DriveELD device (hardware) in the DriveELD mobile app?
Do I need the DriveELD device (hardware) to use the DriveELD mobile app?
How do I install the hardware in my truck?
What do the lights on my DriveELD device (hardware) mean?
How do I connect my phone or tablet to the DriveELD hardware?
How do I enable Bluetooth on my mobile device?
How do I update the firmware of my DriveELD device (hardware)?

Hours of Service (HOS) & Driver Logs

How do I change my current duty status?
Why can’t I find Personal Conveyance or Yard Move as duty status options?
How do I edit my current driver log?
How do I add a co-driver?
How do I sign a log?
How do I edit a past driver log?
How do I add an event to my past driver log?
Can I view my driver logs on a computer?
How do I email my driver logs?
How do I print my driver logs?

Inspections

What do I need for an inspection?

DriveELD Web App (For Carriers)

General

How do I get to my Fleet Dashboard?
Where do I purchase the hardware for my trucks?

Account

How do I make a Carrier account on the DriveELD Fleet Dashboard?
Why is my email address not working when I try to create a Carrier account?
How do I edit the company information I added to my account when I created it?
How do I add or change my company image to my Carrier account?
How do I change the email address for my Carrier account?
How do I edit my name for my Carrier account?
How do I logout of my Carrier account?

Drivers

How do I add a driver?
Why did my driver not get an email when I added them on the Drivers page?
Where can I see all of the drivers I have added?
My driver said they sent me a request, how do I accept it?
How do I turn on Personal Conveyance and On Duty Yard Moves for my drivers?
What is the Inactive tab on the Drivers page?

Logs

How do I view my drivers logs?
How do I search for a specific driver’s logs?
How do I search for a log from a specific date range?
How do I see logs with an unidentified driver?
How do I tell if my driver has signed a log?
How do I see more information about a log?
How do I insert a new duty status event into my drivers logs?

Devices

How do I see my devices on my Carrier account?
I have purchased a device, why is my Devices page blank?
How do I add a device to my Devices page?
I need a new device, what do I do?
I have multiple drivers using the same truck, whose name will show up with a device?

Users

Where are my users on my Carrier account?
What is a user?
How do I add a new user?
I just added a new user, how do they confirm their account?
My user never received their invitation email, what do I do?
How do I change a user’s permission level?
How do I change a user’s email address?
How do I deactivate a user?
How do I reactivate a user?

Downloads

User Manual

DOT Reference Card

Mobile App Videos (Driver)

Carrier/Fleet Website Videos

Only $99 annually, per truck.

No long-term commitment, no hidden fees, and a 30-day money back guarantee.

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